VoIP softphones vs. hardphones: Guide to VoIP phone systems

Posted on Monday February 12, 2024

Voice over Internet Protocol (VoIP) is among the most important tools for remote or hybrid work. Nowadays, companies can choose between VoIP softphones and headphones. This article will discuss what you need to know about these two VoIP options.

VoIP softphones

VoIP softphones are software programs that enable you to make and receive calls on internet-connected devices such as computers, tablets, or smartphones.

By using softphones, you can enjoy these benefits:

1. Cost savings VoIP softphones can be installed on your existing devices. This means you don’t need to purchase additional hardware, saving you money on equipment, setup, and maintenance.

2. Mobility With VoIP softphones, you can take and make calls from any internet-connected device, regardless of location. Unlike VoIP hardphones, softphones can operate wirelessly, making them ideal for remote workers or those who are always on the go.

3. Ease of upgrade Softphones come with numerous features, such as voicemail transcription, video calls, one-touch dialing, and integration with other business applications. You can also access newer features through software updates. With VoIP hardphones, in contrast, you’ll need to buy new hardware to access the latest VoIP features.

VoIP hardphones

VoIP hardphones look similar to traditional desk phones but use the internet instead of analog phone lines for making and receiving calls. They are packed with numerous features not commonly found on traditional phones, such as call monitoring, auto-attendant, and video calling.

These are the advantages that come with using VoIP hardphones:

1. Ease of use Since VoIP hardphones are similar to traditional phones in appearance and functionality, they are easier to use for individuals accustomed to traditional phones. Softphones, being software-based, may require some training for users to become acquainted with a softphone’s features.

2. Enhanced call quality VoIP hardphones don't compete with other programs for computing resources. This means you can get potentially clearer and more stable call quality with VoIP hardphones.

3. Improved uptime and stability As long as your internet connection is stable, VoIP hardphones encounter fewer operational issues compared to softphones. On the other hand, with softphones, you may experience disruptions when there are issues with your device or if your battery runs out.

Ultimately, the choice between VoIP softphones and hardphones depends on your specific needs and preferences. Consider factors such as budget, required features, mobility needs, and user comfort level when making your decision.

If you need help deciding which VoIP option better suits your business, our experts are ready to assist you. Reach out today to make an informed decision, and enjoy seamless communication in your workplace.