Open-source or proprietary VoIP: Which one is for you?

Posted on Friday July 10, 2020

Your managed services provider may have your business communications covered, but knowing a thing or two about Voice over Internet Protocol (VoIP) will help you understand what VoIP solution best fits your business. What are your choices? Which one is better? Read on to learn more about VoIP.

What are proprietary systems?

When most companies release VoIP software, such as Microsoft Teams or Zoom, they make it almost impossible for users to view or alter the programming code. This is to retain control over which hardware and software systems it is compatible with, and prevent hackers from exploiting vulnerabilities.

Pros and cons One of the biggest benefits of proprietary VoIP systems is a consistent user experience across supported hardware and software. Brand-name handsets and third-party software must be programmed by the VoIP platform's developer for compatibility, so you know everything will be optimized for a reliable user experience.

In many cases, however, the added security and polished integrations of these systems cost more than open-source alternatives.

What are open-source systems?

The programming code making open-source VoIP protocols such as Session Initiation Protocol work is free and accessible to anyone. Open-source systems are made to be more of a starting point than a finished solution, meaning they're usually pretty rough around the edges until they are customized.

Pros and cons The biggest benefits of an open-source system are the cost and flexibility. The core system will be free, but tailoring it to your desktops, handsets, and servers will require a significant amount of time and technical expertise. This usually requires a larger upfront investment when compared to proprietary systems, but will pay off with lower operational costs over time.

The tradeoffs between open-source and proprietary systems are even. The former is often better for business owners who prioritize cost savings, while the latter is ideal for those who prefer refined solutions. Choosing between the two comes down to your customer service model, IT resources, and business priorities.

Small businesses like yours can enjoy personalized, high-end IT solutions, but you need expert support. With years of experience in VoIP, we're the answer to all your problems. To learn about what we think is best for your business, call today!