Blog

How to avoid potential VoIP pitfalls

Posted on Thursday January 28, 2016

When it comes to saving money for small businesses, VoIP is one IT tool that is all the rage. For many organizations, it can cut phone expenses in half. So obviously the benefit of a VoIP system can be enormous. But is there a catch? With some VoIP providers, there certainly is. So when you're ready to install this new technology for your business, here are some common VoIP pitfalls to be aware of.

1. Poor call quality
2. Complicated and frustrating management of the VoIP system
3. Negative on-hold experience for customers

You're likely aware that a drop in call quality can tarnish the reputation of your business and result in a loss of profits. So obviously, issues like the three mentioned above may sound alarming. So does that mean that you should avoid installing a VoIP system altogether? Probably not. The thing is, VoIP isn't going anywhere. In fact, it is likely the future of telephony service for many businesses around the globe. Any technology that has the power to dramatically cut costs, such as VoIP, is here to stay. And as the service continues to evolve, it will become even more powerful and versatile.

 

Questions to ask about servers

Posted on Wednesday January 27, 2016

When servers are working properly, you would never know they were there. When they are malfunctioning, servers become the scourge of the universe single-handedly bringing your business to a halt. In many ways, your servers are the heartbeat of your business. A strong one ensures good health while down servers are likely to leave your organization flatlining. Don't let that happen to you. Here are three questions to ask about your company's servers.

 

The Importance of Disaster Recovery

Posted on Wednesday January 27, 2016

Most business owners don't normally think they will be a victim of a natural disaster...not until an unforeseen crisis happens and their company ends up suffering from thousands or millions of dollars in economic and operational losses -- all because of the lack of thoughtful disaster preparedness. This post gives small or mid-sized businesses (SMBs) basic information on the vital importance of having a Disaster Recovery (DR) plan to help them survive any potential disasters.

 

Top 5 Office 365 apps for the modern workspace

Posted on Tuesday January 26, 2016

There is no doubt that Microsoft Office 365 is a force to be reckoned with when it comes to programs that are being used in today's modern office. With timely updates and releases of new features, users and competitors alike find it hard to keep up. But are you confident that you are harnessing the power of Office 365 the right way? If the answer is no, then read this article to get some top tips.

 

Security tips for the small business

Posted on Monday January 25, 2016

It's been said so many times that many small business owners are likely to block it out, but the truth remains: cyber criminals target SMBs. Perhaps the reason for this ignorance is that when an SMB falls victim to an online attack, it's not breaking news. But this time, in a recent NY Times article, a cyber attack wasn't focused on the Ashley Madisons or Dropboxes of the world. This time the focus was on a small business who is lucky to still be in business after a serious cyber attack.

 

Business intelligence made easy

Posted on Friday January 22, 2016

When you think business intelligence, you likely think about charts and graphs that reveal valuable data about your customers, profits, and operations. While these may be simple enough for some to understand, what if you could simplify your data even more? A new innovation in the business intelligence world may have just made this a possibility. Here's what you need to know.

 

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